Jos Creese, Principal Analyst of Eduserv’s Executive Briefing Programme (EBP), chaired a roundtable discussion aimed at uncovering the secrets behind creating a successful shared service programme.
Around the table there were success stories and lessons to be learned from, relationships that had and hadn’t worked for a variety of reasons, and a few examples from the private sector and health. A great starting point for a discussion!
This report summarises the findings - including motivations for sharing, key factors for shared service success and barriers to to overcome.
Our discussion built on a previous research paper produced by the EBP – ‘Shared Services: Getting IT right
’ – which describes the IT dependency in a shared service and how to effect a successful transformation.