Make sure your digital services are always available by having the right ongoing technical support.
Any digital development project shouldn't be considered "finished" after it's launched. And if you've invested in a transformational digital project it's essential to make sure your services don’t deteriorate once it goes live.
Thinking about the lifetime of your website, its performance and continual improvement, will mean you provide a better service and save money in the long run.
Making sure you have the right technical support is key to this managed approach. Our support services are a cost-effective way of accessing our technical team who can resolve any issues and help enhance your services when needed.
We offer different levels of support - starting with a core package where you can select a number of add-ons to make sure your critical services are fully supported and always available.
Our core support package includes:
Online and telephone access to our service desk
Stand-by support team to deal with incidents
Stand-by support team to complete service improvement requests to your agreed Service Level Agreement (SLA).
On boarding of new releases and release management